Model: NP28G Brand: Compex Manufacturer: COMPEX Average Rating: (submit your review here) Total Reviews: 1 Form factor: External Hardware platform: PC Data link protocol: Ethernet, Fast Ethernet, IEEE 802.11b, Hi-Speed USB, IEEE 802.11g
User Reviews (1 total):
Page 1 of Total 1 Pages
Poor Tech Support + Misleading Advertisment, August 30, 2005
By user (South East Asia Singapore)
This is the first time I'm writing a review. Why I'm writing this review? I've never been so disappointed with a product. I bought this router with the impression that it can act as a wireless webcam server for surveillance. Boy was I wrong!
Tech Support ------------- (Singapore)Tech support was prompt and tried to be helpful in their replies but know nuts about assisting me with their Internet Explorer only webcam viewer via OCX/Active X!!! I tried perhaps about 10 different softwares to work with the router but alas there weren't any. Tech support even had the cheek to reply that they don't know of any software for surveillance. I tried to email the (USA)Tech support and I didn't even get a reply from them!
Features ------------ Other than getting a slight electric current 'bite' when I turned it on for the first time. The wireless networking,network storage feature worked.Its admin page was pretty comprehensive and the reset button was very useful but overall I feel that the manual is not comprehensive enough. Did I say that it does not come with a manual? You would need to read it off the CD via PDF. The advertising is misleading. Quoted from their webpage "Home Surveillance System: With a webcam connected to the NetPassage 28G, you can view live video stream across the Internet and keep a tab on what's going on in your home or office." It actually means you have to be staring at your webcam via Internet Explorer 24/7/365! Another point to note is that the USB ports are too close to each other, hence the webcam and thumbdrive USB connector had to be on different levels. So bewarn if you have huge USB connectors!
I have used products from SMC/D-link/Linksys/3COM/Netgear/CISCO/Aztech and Compex will be on my blacklist along with the likes of D-Link too.Get this only if you are on a tight budget and only want a router with network storage support. There are better products out there!
